Following are terms and conditions and what you can expect when we install your balloons.

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BALLOONS LIFE

Balloons are above-all temporary. The life of your installation relies heavily on temperature. We work mostly with air filled balloons. These can last up to 1 month (sometimes more!) if kept indoors in a temperature-controlled environment. In mild temperatures, installed outdoors, they look their best 24-72 hours after installation.

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EXTREME HEAT

Direct Sunlight/Heat: We recommend placing balloons in shaded areas, as direct sunlight can cause them to expand and pop. We don’t recommend they stay outside for more than 30 minutes if the weather is over 85 degrees or with no cloud coverage. If you choose confetti balloons in your garland, those can turn cloudy in heat. Darker colors soak up more heat, so if you want your garland outside, we recommend lighter colors in the summer months. Memphis weather can be brutal on balloons!

 

WINDY WEATHER

Wind: We take every precaution to tie/tape our balloons as tightly as possible, but strong gusts of wind are unpredictable and can shift your garland.

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REPAIRS

We cannot guarantee your balloons will last once we leave your location. Pop Culture Memphis is not held responsible upon leaving your location for vandalism, weather conditions, etc. If we pop your balloon, we will replace it immediately.

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BALLOONS TAKE DOWN

We do not return to breakdown your balloons unless prior arrangements have been made to do so. Most of the time, they are easily removed using a pair of scissors to snip them down.

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INCLEMENT WEATHER

We do not climb ladders in rain or severe weather. If your exterior installation is scheduled on a day where it rains or has severe weather, every effort will be made to accommodate you, including installing the day before or rescheduling.

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PAYMENT POLICY

50% of payment is required on all orders to secure the date of your event on our calendar. In order to cancel your event, we require 48 hours notice. Refunds are not issued within 48 hours of event. We will make every possible effort to reschedule your event in our calendar, but we cannot guarantee availability for rescheduled events.

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HELIUM FACTS

Latex balloon float times are from 6 to 12 hours, depending on the environment they are displayed. Balloons should not be left outside for extended periods of time, as the heat or cold decreases their float time.